Choose The Best Plan For You

 

freshdesk

up to 40% off annual billing
Try For Free
 
Image

Free

Perfect For Small Teams

€0

Up to 10 agents


 

Try For Free

Integrated ticketing across email and social

Ticket Dispatch

Knowledge Base

Ticket Trend Report

Knowledge Base

Out-of-the-box analytics and reporting

Choose your data center location

Team collaboration

24x7 email support

Image

Growth

Ideal For Growing Team

€15

agent/month, billed annually


€18/agent, billed monthly

Try For Free

Everything in Free and…

Automation

Collision Detection

1000+ marketplace apps

In-depth helpdesk report

SLA management & business hours

Custom Email Server

Custom Ticket Views

Custom ticket fields & status

Custom SSL

Easily track time spent by agents on tickets

24x5 phone support

Image

Pro

Best Value For Large Teams

€49

agent/month, billed annually


€59/agent, billed monthly

Try For Free

Everything in Growth and…

Multiple products

Includes up to 5000 Collaborators

Round-robin routing

Custom Roles

Custom Reports and Dashboards

Segment customers for personalized support

Customer journey

Canned forms

Manage versions in knowledge base

Community forums

Extendable API Limits

CSAT surveys & reports

Multiple SLA policies & business hours

SLA reminder & escalation

Multilingual knowledge base

Custom apps

Average handling Time (AHT)

Image

Enterprise

Made For Enterprises

€79

agent/month, billed annually


€95/agent, billed monthly

Try For Free

Everything in Pro and…

Unlimited products

Easily manage agent shifts across time zones

Sandbox

Custom objects

Assist bot

Email bot

Audit log

Skill-based routing

Knowledge base approval workflow

Flexible knowledge base hierarchy

IP range restriction

Auto-triage

Article suggester

Canned response suggester

AI-powered social signals

For any questions regarding our pricing plans above, don't hesitate to contact us!

Need advice on which plan is best for you???

Click Here
Call Us at: +353 (0) 599101545 or Email Us at: info@freshsolutions.ie

CONTACT US

Carlow: +353 (0) 599101545

Dublin: +353 (0) 19012515

info@freshsolutions.ie

Send Us A Message

Follow us on social media

© 2018 Freshsolutions | Privacy Policy