IT Service Management  
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Intuitive feature rich affordable IT Service software

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Our Features

Few things Freshservice can do for you

ITIL aligned Processes

Freshservice helps organisations adopt ITIL best practices to achieve their business outcomes. Freshservice is also PinkVERIFY™ certified for 6 ITIL processes.

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Intelligent AL/ML Capabilities

With machine learning, there’s a paradigm shift in ITSM to provide better context-based recommendations and improved customer experience while reducing service costs. With Freshservice, leverage ML features to maximize agent productivity and to stay on top of metrics.

Advanced CSAT

With the built-in CSAT functionality, it gets easier to measure service desk efficiency and customer satisfaction with every support ticket. Once the survey is activated, you can set up reports and configure workflows to improve service desk efficiency based on feedback.

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Self Service Platfrom

Have your users simply raise a ticket from the portal to avoid delayed responses and in case your user wishes to skip the hassle of filling long forms they can simply chat with the bot and have their issues resolved. You can also provide a seamless self-service experience with FAQs to common fixes right from the portal and eliminate redundant tickets

Smart Automations

Optimize and increase agent productivity by creating workflows for repetitive and complex tasks with a simple drag and drop interface

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Service Catalog

Streamline the request management process with an intuitive shopping cart like a catalog where service items can be segregated based on functions such as HR, finance, legal, etc and even loan a service item temporarily. Apart from that users can also manage approvals and be notified on status updates for a particular service item

Effective Monitoring and Alerting

Consolidate alerts from multiple industry-standard monitoring tools onto a single pane to monitor the health of your business service in real-time. Users can also intelligently group alerts from various apps to cut through the noise.

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Mobile App

Speed up approval processes with a single click and manage incidents and change requests on the go. With the native barcode scanner, users can also track assets and maintain an asset database.

Out of Box Analytics

Drag and drop widgets to turn data into insights with customizable reports in Analytics. You can also leverage the ML-powered “Ask Freddy” feature to get quick service desk metrics by simply posing a question

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CONTACT US

Carlow: +353 (0) 599101545

Dublin: +353 (0) 19012515

info@freshsolutions.ie

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