Freshchat - turn visitors
for sales and customer success
Few things that Freshchat can do for you....
Web chat a continuous, familiar messaging experience
Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow web chat to then kick in, use 'triggered messaging', qualify leads, and auto-upload them into your CRM.
Better customer support
Talk to your users before it’s too late. Set up campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, or share tips and best practices.
Get all the context you need to sell smarter
With events timeline, user information, and social profiles, know who you're talking to and what they are up to. Pull additional information from external tools to make data-backed conversations.
Canned Responses and Captured Leads
Built-in features to automate repetitive support helpdesk tasks. Bring your team members closer to their goals. Set up pre-formatted responses to common queries, reduce time and optimize resolution time.